What can we help you with?

100-Night Trial

  • How does the 100-Night Trial work?

    You have a whole 100 nights to see if you like your 10:PM products. If you don’t love it, simply send it back within that time for a full refund. If you are not in Metro Sydney, Brisbane or Melbourne there may be charges for the return.

  • When does the 100-Night Trial start?

    Your 100-Night Trial starts from the day you receive your 10:PM order.

  • Which products does the 100-Night Trial apply to?

    Enjoy the 100-Night Trial on all Mattresses and Pillows for peace of mind when purchasing (We don't think there will be an issue!)

  • What happens to returned mattresses?

    Returned mattresses are handled responsibly. Depending on the condition, they may be refurbished, donated, or disposed of in an environmentally friendly manner.

  • Does the trial period take promotions or discounts into account?

    No, the 100-night trial is applicable regardless of any promotions or discounts applied during the purchase. Your satisfaction is our priority, and we want you to feel confident in your decision.

  • Are there restrictions on the number of returns allowed within the trial period?

    We want our customers to be confident in their purchase. While there are no strict limitations, we encourage fair usage of the trial period. 10pm has the right not to sell to a customer.

Shipping & Delivery

  • Where do you deliver to?

    We currently delivery to New South Wales, Queensland and Victoria. If you live out of those regions, please reach out to us.. we have been known for our special deliveries!

  • How quickly can I receive my order?

    If you order before 12pm and live in a metro area, we can get your order ready to be picked up that afternoon for a delivery next day. If you live in a rural area it can take up to 5 days depending on how far away you live! Australia is a BIG place! We do our best to get your order out as quick as we can, but there can be delays with the couriers.

  • Can I change my delivery times?

    Certainly! Just email us at support@10pm.com.au with an order number and we can make those changes for you.

  • Can I order now for a later delivery?

    Yes! Just add to cart and follow the prompts, once you get to our date picker you can select a day that works best for you.

  • Is my delivery free?

    Free delivery for Metro Sydney, Brisbane and Melbourne. For all other orders outside of those areas, there will be a charge.

  • What do I do if my mattress arrives damaged or defective?

    In the rare event that your mattress arrives damaged or defective, please contact our customer support immediately. We will work to resolve the issue promptly, either by sending a replacement or providing a refund.

  • Do you provide tracking information?

    Yes, once your order is shipped, we will email you a tracking number so you can monitor the progress of your delivery.

  • What happens if I'm not home during the delivery?

    Our delivery partners usually require a signature upon delivery. If you're not available, they may leave the package in a secure location or attempt redelivery.

  • Do you offer weekend or evening deliveries?

    Our standard deliveries are typically scheduled during weekdays snd can be delivered early evening depending on the delivery provider.

  • Is there an option for in-store pickup?

    Currently, we only offer shipping to your provided address. In-store pickup is not available for our mattress in a box products.


  • What does the 10pm warranty cover?

    The 10pm warranty typically covers manufacturing defects and issues related to the mattress's materials and workmanship. Check the warranty documentation for specific details.

  • How long is the warranty period for the 10pm Mattress?

    The warranty period for the 10pm Mattress is 10 years from the date of purchase, 10 years for the pillow and 1 year for the mattress protector. Refer to your warranty documentation for the exact duration.

  • Is the warranty transferable if I sell or give away my mattress?

    Actions such as removing the law tag, using an improper foundation, or not following care instructions may void the warranty. Refer to the warranty documentation for a comprehensive list.

  • What steps should I take if I believe my mattress has a warranty-covered defect?

    If you believe your mattress has a defect covered by the warranty, contact our customer support. They will guide you through the warranty claim process.

  • What happens if my mattress model is discontinued during the warranty period?

    If your mattress model is discontinued, we will work with you to provide a comparable replacement or an equivalent solution based on the terms outlined in the warranty documentation.

  • Does the warranty cover normal wear and tear of the mattress?

    Warranty coverage is generally not extended to normal wear and tear. It's important to follow proper care instructions to maximize the lifespan of your mattress.

Returns and Refunds

  • What is your return policy?

    Our return policy allows you to return your mattress within 100 days of purchase. Please check our Terms and Conditions or contact customer support for specific details.

  • How long will it take to receive my refund?

    Once we have received your returned item, we will initiate the refund.

  • How long is the mattress warranty valid?

    The warranty for our mattresses is valid for 10 years from the date of purchase.

  • What steps should I take if I believe my mattress has a defect covered by the warranty?

    If you believe your mattress has a defect covered by the warranty, please contact our customer support. They will guide you through the warranty claim process.

  • Can I transfer the mattress warranty if I sell or give away the mattress?

    Generally, mattress warranties are non-transferable. The warranty is valid for the original purchaser and is not extended to subsequent owners.

  • Are there any actions that void the mattress warranty?

    Yes, certain actions such as removing the law tag or using an improper foundation may void the warranty. Refer to the warranty documentation or our Terms and Conditions for a comprehensive list of actions that may affect the warranty.

10:PM Mattresses

  • Are your mattresses suitable for all sleeping positions?

    Yes, our 10pm mattresses are designed to accommodate various sleeping positions. The diverse layer constructions provide support and comfort for back, side, and stomach sleepers.

  • What is the trial period for your mattresses?

    We offer a 100 -night risk-free trial. If you're not satisfied within that period, you can initiate a return with the 10pm team.

  • Can I sleep on the mattress straight away?

    Yes! However it can take up to 3 days for your 10pm mattress to get to its correct shape.

  • How long can my mattress remain in the box?

    We recommend getting your mattress out of the box when you first receive it! If you need the mattress at a later date, you can always book a later delivery.

  • Can you elaborate on the testing and quality control measures your mattresses undergo during production?

    Our 10pm mattresses undergo rigorous testing for durability, comfort, and safety. We implement quality control measures at every stage of production to ensure that each mattress meets our high standards before reaching your doorstep.

  • How does my mattress arrive?

    Your mattress arrives in a box compressed! Easy to be delivered from us to your room. FORTUNATELY our 10pm mattresses are made right here in Australia! Meaning they have only been compressed for a short period of time.

  • What is the maximum weight each bed can support?

    Our mattresses are designed to support people all shapes, sizes and weight. The quality of the materials in the 10pm mattresses are of the highest standards and have gone through rigorous testing.

Mattress Care

  • How should I set up my new 10pm mattress?

    Unbox your 10pm mattress in a well-ventilated room. Allow it to expand to its full size, which usually takes a few hours. It's ready to use once fully expanded.

  • What's the best way to clean my mattress?

    We recommend using a mattress protector to prevent stains. For spot cleaning, use a mild detergent and a damp cloth. Avoid soaking the mattress, and let it air dry.

  • Can I use an electric blanket with my 10pm mattress?

    Yes, you can use an electric blanket with your 10pm mattress. Just make sure to follow the manufacturer's guidelines to avoid damage.

  • How do I protect my mattress from spills and stains?

    We recommend using a 10pm waterproof mattress protector to guard against spills and stains. This helps extend the life of your mattress.

  • Can I wash the mattress cover?

    No, because of the materials inside and it may void the warranty. We recommend spot cleaning instead.

  • How do I handle moving or transporting my mattress?

    When moving your 10pm mattress, avoid bending or folding it. Use mattress straps to secure it during transportation and protect it from damage. Also have someone help you move it and lift with the legs and not your back!

  • How often should I rotate or flip my 10pm mattress?

    10pm mattresses are designed to be one-sided and don't require flipping. However, we recommend rotating the mattress 180 degrees every 3-6 months to ensure even wear.

Mattress Protector

  • Does the mattress protector affect the feel or comfort of the mattress?

    No, the 10pm mattress protector is designed to be discreet and breathable, ensuring it doesn't compromise the comfort of your mattress.

  • Does the mattress protector fit different mattress sizes?

    A: Yes, the 10pm mattress protector is available in various sizes, including Single, King Single, Double, Queen and King.

  • What is the 10pm mattress protector made of?

    Tencel with a Polyurethane backing.

  • Is the 10:PM Mattress Protector waterproof?

    Yes! It’s made with water resistant materials that still allow for airflow and breathability.

  • Will it fit my mattress?

    We’ve got your mattress covered, whatever thickness you need. The 10:PM Mattress Protector features extra-long drop-skirting to fit any 10:PM Mattress, and we’ve included a fitting indicator to help you get it on your mattress right the first time.

10:PM Pillow

  • What is the filling material of the 10pm Pillow?

    DNA Memory Gel (The same used in our 10:02 and 10:03 mattresses). DNA MemoryGel is a technology that creates a balanced sleep surface that offers both the conforming comfort of memory foam and the cooling properties of gel. This technology is designed to provide a more comfortable and supportive sleeping experience, especially for those who tend to sleep hot or suffer from pressure points and discomfort. As you lie down advanced gel particles come together under compression and interact, resulting in a transition from typical memory foam response to the unique pressure response of pure gel. Essentially, greater compression results in greater support.

  • Does the 10pm pillow have any cooling features to regulate temperature?

    Yes! It incorporates cooling gel and ventilation technology to help regulate temperature and keep you cool during sleep. No need to flip that pillow!

  • Is there a 100 Night Trial on the 10pm pillow?

    Yes! For peace of mind (We believe you won't need a trial though)

  • Does the pillow come with a warranty?

    Yes, the 10pm Pillow typically with a warranty. Refer to the warranty information provided with your purchase for details on coverage and terms.

  • What is the recommended sleeping position for the 10pm Memory Foam Pillow?

    The 10pm Memory Foam Pillow is suitable for various sleeping positions, including back, side, and stomach sleepers. Its adaptability allows for personalized comfort.

  • How should I care for and clean my memory foam pillow?

    Spot clean the memory foam pillow using a mild detergent and water. Follow the care instructions provided with your specific pillow for proper maintenance.

  • Can I use a pillowcase with the 10pm Memory Foam Pillow?

    Yes, you can use a pillowcase with the 10pm Memory Foam Pillow. Ensure that the pillowcase allows for the breathability of the memory foam.

Was your question not frequently asked?

For customer support on an existing order, please email support@10pm.com.au.

For all other enquiries, please email hello@10pm.com.au.