What can we help you with?

You have a whole 100 nights to see if you like your 10:PM products. If you don’t love it, simply send it back within that time for a full refund. If you are not in Metro Sydney, Brisbane or Melbourne there may be charges for the return.

Your 100-Night Trial starts from the day you receive your 10:PM order.

Enjoy the 100-Night Trial on all Mattresses and Pillows for peace of mind when purchasing (We don't think there will be an issue!)

Returned mattresses are handled responsibly. Depending on the condition, they may be refurbished, donated, or disposed of in an environmentally friendly manner.

No, the 100-night trial is applicable regardless of any promotions or discounts applied during the purchase. Your satisfaction is our priority, and we want you to feel confident in your decision.

We want our customers to be confident in their purchase. While there are no strict limitations, we encourage fair usage of the trial period. 10pm has the right not to sell to a customer.

We currently delivery to New South Wales, Queensland and Victoria. If you live out of those regions, please reach out to us.. we have been known for our special deliveries!

If you order before 12pm and live in a metro area, we can get your order ready to be picked up that afternoon for a delivery next day. If you live in a rural area it can take up to 5 days depending on how far away you live! Australia is a BIG place! We do our best to get your order out as quick as we can, but there can be delays with the couriers.

Certainly! Just email us at support@10pm.com.au with an order number and we can make those changes for you.

Yes! Just add to cart and follow the prompts, once you get to our date picker you can select a day that works best for you.

Free delivery for Metro Sydney, Brisbane and Melbourne. For all other orders outside of those areas, there will be a charge.

In the rare event that your mattress arrives damaged or defective, please contact our customer support immediately. We will work to resolve the issue promptly, either by sending a replacement or providing a refund.

Yes, once your order is shipped, we will email you a tracking number so you can monitor the progress of your delivery.

Our delivery partners usually require a signature upon delivery. If you're not available, they may leave the package in a secure location or attempt redelivery.

Our standard deliveries are typically scheduled during weekdays snd can be delivered early evening depending on the delivery provider.

Currently, we only offer shipping to your provided address. In-store pickup is not available for our mattress in a box products.

The 10pm warranty typically covers manufacturing defects and issues related to the mattress's materials and workmanship. Check the warranty documentation for specific details.

The warranty period for the 10pm Mattress is 10 years from the date of purchase, 10 years for the pillow and 1 year for the mattress protector. Refer to your warranty documentation for the exact duration.

Actions such as removing the law tag, using an improper foundation, or not following care instructions may void the warranty. Refer to the warranty documentation for a comprehensive list.

If you believe your mattress has a defect covered by the warranty, contact our customer support. They will guide you through the warranty claim process.

If your mattress model is discontinued, we will work with you to provide a comparable replacement or an equivalent solution based on the terms outlined in the warranty documentation.

Warranty coverage is generally not extended to normal wear and tear. It's important to follow proper care instructions to maximize the lifespan of your mattress.

Our return policy allows you to return your mattress within 100 days of purchase. Please check our Terms and Conditions or contact customer support for specific details.

Once we have received your returned item, we will initiate the refund.

The warranty for our mattresses is valid for 10 years from the date of purchase.

If you believe your mattress has a defect covered by the warranty, please contact our customer support. They will guide you through the warranty claim process.

Generally, mattress warranties are non-transferable. The warranty is valid for the original purchaser and is not extended to subsequent owners.

Yes, certain actions such as removing the law tag or using an improper foundation may void the warranty. Refer to the warranty documentation or our Terms and Conditions for a comprehensive list of actions that may affect the warranty.

Yes, our 10pm mattresses are designed to accommodate various sleeping positions. The diverse layer constructions provide support and comfort for back, side, and stomach sleepers.

We offer a 100 -night risk-free trial. If you're not satisfied within that period, you can initiate a return with the 10pm team.

Yes! However it can take up to 3 days for your 10pm mattress to get to its correct shape.

We recommend getting your mattress out of the box when you first receive it! If you need the mattress at a later date, you can always book a later delivery.

Our 10pm mattresses undergo rigorous testing for durability, comfort, and safety. We implement quality control measures at every stage of production to ensure that each mattress meets our high standards before reaching your doorstep.

Your mattress arrives in a box compressed! Easy to be delivered from us to your room. FORTUNATELY our 10pm mattresses are made right here in Australia! Meaning they have only been compressed for a short period of time.

Our mattresses are designed to support people all shapes, sizes and weight. The quality of the materials in the 10pm mattresses are of the highest standards and have gone through rigorous testing.

Unbox your 10pm mattress in a well-ventilated room. Allow it to expand to its full size, which usually takes a few hours. It's ready to use once fully expanded.

We recommend using a mattress protector to prevent stains. For spot cleaning, use a mild detergent and a damp cloth. Avoid soaking the mattress, and let it air dry.

Yes, you can use an electric blanket with your 10pm mattress. Just make sure to follow the manufacturer's guidelines to avoid damage.

We recommend using a 10pm waterproof mattress protector to guard against spills and stains. This helps extend the life of your mattress.

No, because of the materials inside and it may void the warranty. We recommend spot cleaning instead.

When moving your 10pm mattress, avoid bending or folding it. Use mattress straps to secure it during transportation and protect it from damage. Also have someone help you move it and lift with the legs and not your back!

10pm mattresses are designed to be one-sided and don't require flipping. However, we recommend rotating the mattress 180 degrees every 3-6 months to ensure even wear.

No, the 10pm mattress protector is designed to be discreet and breathable, ensuring it doesn't compromise the comfort of your mattress.

A: Yes, the 10pm mattress protector is available in various sizes, including Single, King Single, Double, Queen and King.

Tencel with a Polyurethane backing.

Yes! It’s made with water resistant materials that still allow for airflow and breathability.

We’ve got your mattress covered, whatever thickness you need. The 10:PM Mattress Protector features extra-long drop-skirting to fit any 10:PM Mattress, and we’ve included a fitting indicator to help you get it on your mattress right the first time.

DNA Memory Gel (The same used in our 10:02 and 10:03 mattresses). DNA MemoryGel is a technology that creates a balanced sleep surface that offers both the conforming comfort of memory foam and the cooling properties of gel. This technology is designed to provide a more comfortable and supportive sleeping experience, especially for those who tend to sleep hot or suffer from pressure points and discomfort. As you lie down advanced gel particles come together under compression and interact, resulting in a transition from typical memory foam response to the unique pressure response of pure gel. Essentially, greater compression results in greater support.

Yes! It incorporates cooling gel and ventilation technology to help regulate temperature and keep you cool during sleep. No need to flip that pillow!

Yes! For peace of mind (We believe you won't need a trial though)

Yes, the 10pm Pillow typically with a warranty. Refer to the warranty information provided with your purchase for details on coverage and terms.

The 10pm Memory Foam Pillow is suitable for various sleeping positions, including back, side, and stomach sleepers. Its adaptability allows for personalized comfort.

Spot clean the memory foam pillow using a mild detergent and water. Follow the care instructions provided with your specific pillow for proper maintenance.

Yes, you can use a pillowcase with the 10pm Memory Foam Pillow. Ensure that the pillowcase allows for the breathability of the memory foam.